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At 09jili, your account data and transaction records are handled with clear rules about what we collect, why we collect it, and how you can review or correct it. Access to this platform depends on your local law and eligible regions.
This policy sets out how 09jili collects, uses and retains information when you create an account, make deposits or withdrawals through bKash, Nagad or Rocket, and browse the platform. We collect the information you provide during registration — your name, contact details and payment identifiers — along with records of your account activity such as session logs, transaction history and device type. We use this information to operate your account, process payments through your chosen local wallet, and respond to support requests. We do not sell your personal data to third parties. Retention periods follow the requirements of applicable law in the jurisdictions where this service operates; where local law is unclear or access is restricted, availability depends on your local law and eligible regions. Cookies and similar technologies are used to keep your session active and to understand how the platform is navigated — you can manage cookie preferences through your browser settings. Any significant change to this policy will be communicated through a notice in your account area before it takes effect.
Transaction identifiers linked to your bKash wallet are stored as part of your payment record and are accessible from your account history.
Nagad transfer records are retained in your account ledger and can be reviewed at any time from the transaction section of your account.
Rocket payment references are logged against your account and form part of the data you can request to review or correct under this policy.
This policy applies to information processed through the 09jili platform and its account systems. It does not extend to third-party services you reach through links on this site, and it does not govern the data practices of payment providers such as bKash, Nagad or Rocket — those are covered by each provider's own terms. Understanding the boundary helps you know where to direct a question.
All data you submit when opening or updating your 09jili account falls within this policy, including login credentials, contact details and identity verification records where required.
Transaction references generated when you deposit or withdraw through bKash, Nagad or Rocket are covered here. The payment provider's own handling of your wallet data is governed by their separate policy.
Session data, device type and navigation patterns collected while you browse the lobby, sports markets or casino categories are within scope and used only to operate and improve the platform.
External sites, game studios and payment gateways linked from this platform operate under their own privacy terms. This policy does not cover data processed solely by those third parties.
You have concrete options for managing the personal data held in your 09jili account. You can review the information we hold by opening the account settings section and checking the profile and transaction history tabs — your payment records, including bKash, Nagad and Rocket references, are listed there. If any detail is incorrect — a contact number, an email address, or a linked wallet identifier — you can update it directly in account settings or raise a correction request through our support route. If you want to ask a question about how your data is used, or request that we look into a specific record, the support contact path is available from the Help section of your account. Where local law grants additional rights over your data, availability of those rights depends on your jurisdiction and eligible region. We aim to respond to data questions within a reasonable period; the exact timeframe is not fixed and depends on the nature of the request.
Open the account settings page and navigate to transaction history or profile details to see the data we hold against your account, including payment references.
Update your contact information or linked wallet identifiers directly in account settings. For records you cannot edit yourself, submit a correction request through support.
Use the Help section in your account to send a written question about how your data is used, stored or shared. We will respond through the same contact channel.
If your question involves a specific transaction record or account action, include the relevant date and payment method — bKash, Nagad or Rocket — so we can locate the record quickly.
For any question about this privacy policy, your account data or a correction request, use the contact routes published in the Help section of your account. We do not publish response time commitments here; check the Help section for current contact availability.
The primary route for data and privacy questions. Open your account, go to Help, and submit your question in writing with your account reference included.
Available from the Help section when active. Use this route for straightforward account or data questions; for correction requests, written contact is more reliable.
For detailed data requests or correction submissions, email contact is available through the address listed in the Help section of your signed-in account area.
Our approach to data handling is built around the account functions you actually use — registration, payments and support — rather than broad data collection. We keep what is needed to operate your account and no more.
We use cookies to keep your session active and to understand navigation patterns. You can manage or clear cookies through your browser settings at any time without losing your account.
Access to your account data is restricted to authenticated sessions. If you suspect unauthorised access, change your password immediately from account settings and contact support.
We retain account and transaction records for as long as required by applicable law in the regions where this service operates. Retention periods vary by data type and jurisdiction.
When this policy changes in a material way, we post a notice in your account area before the change takes effect. Continuing to use the platform after that date means you have seen the updated terms.
These are the questions we hear most often about how your data is handled. If your question is not covered here, use the Help section in your account to send it directly.
We collect the details you enter during registration — name, contact information and any identity verification data required — along with your account activity records, device type and session logs. Payment references from bKash, Nagad or Rocket are stored as part of your transaction history.
Yes. Open account settings and check the profile and transaction history sections. Your payment records, login history and contact details are listed there. If you need a more complete picture, submit a written request through the Help section.
For contact details and wallet identifiers, go to account settings and update them directly. For records you cannot edit yourself — such as a transaction reference — raise a correction request through the Help section and include the relevant date and payment method.
We do not sell your personal data. We share information only where necessary to process your payments through bKash, Nagad or Rocket, to comply with applicable law, or to respond to a verified legal request. Each payment provider handles your wallet data under their own terms.
Retention periods depend on the type of data and the legal requirements of the jurisdiction where this service operates. Transaction records are typically kept for the period required by applicable financial or regulatory rules. You can ask about a specific record type through the Help section.
Change your password immediately from account settings, then contact support through the Help section or live chat. Describe what you noticed and include the approximate date. We will review the account access log and follow up through your registered contact channel.